- Shipping Info
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FedEx requires an apartment, suite or floor number when delivering packages, to ensure prompt accurate delivery. Always include a phone number for the recipient, incase there is an issue delivering your package.
The details of your name billing address, shipping address and mode of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you (ie. Wrong address, apartment, zip code). FedEx charges an additional $10 for return or redelivery of your package.
The accuracy of the shipping information you provide is crucial in making sure your delivery is prompt. This ensures that our customers can enjoy our products for the full extent of their shelf life. Teuscher Chocolates cannot be held responsible for returns caused by incomplete or erroneous delivery instructions
Shipping fees include handling, packing as well as freight costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment, and destination. We are not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. We will ship to your shipping address.
Most countries require payment of customs & import tax/duties. The product is sold by us (in Australia) to international destinations (outside of Australia) without any added tax (such as VAT). This means you will probably have to pay that tax when the product arrives in your country. Customs will usually contact you and require payment before the product is released to your location. We are not responsible for, nor can we offer any specific advice, regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, we reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Most courier companies charges additional fees for subsequent delivery attempts (ie the delivery person knocked on your door and you weren't there). We reserve the right to charge you for the additional courier charges should they occur.
Some locations are far away and will incur additional costs for shipping (such as islands & remote areas). Our shipping costs match most locations, however some may cost double or more what we are are charging you. If this occurs, we will contact you to get approval to charge the extra cost of shipping. This occurs only if you are in a remote area. We will give you the option of a refund for your purchase or payment of the difference. Please note that we don't make any mark-up or profit from the shipping fees. We only charge the cost of the shipping (sometimes less).
- Return Policy
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Thanks for shopping the official College Transfer Student merchandise store.
If you are not entirely satisfied with your purchase, we're here to help.
Returns:
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the orginal packaging.
Your item needs to have the receipt or proof of purchase.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions on how to return your item to us, contact us.
